Car Mining LLP (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, including through our website (https://carminer.sg), mobile applications, and in the course of providing our services.

1. Information We Collect

• Personal Identification Information: Name, NRIC/FIN (last 4 characters only), phone number, email address, residential address.
• Vehicle Information: Vehicle registration number, make, model, mileage, ownership status, service history.
• Financial Information: Bank details (for payments), financing details if applying for loans or insurance via our partners.
• Usage Data: IP address, browser type, device identifiers, website usage data (via cookies and analytics tools).
• Communication Data: Messages, emails, WhatsApp interactions, and call recordings (where applicable).

2. How We Use Your Information

• To facilitate the sale, consignment, or purchase of vehicles.
• To provide valuation, financing, and insurance options through our platform or partners.
• To process payments and commissions.
• To manage your account and communicate with you regarding your transactions.
• To improve our website, services, and customer experience.
• For marketing purposes (with your consent), including promotional messages and remarketing ads.
• To comply with legal obligations and prevent fraud.

3. Sharing of Information

• Our trusted business partners, including car dealers, insurance providers, financing partners, and service providers.
• Payment processors and banks for transaction purposes.
• Legal, regulatory, and government authorities where required by law.
• Technology service providers (e.g., hosting, analytics, CRM tools) to support our operations.

We do not sell your personal information to third parties.

4. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including to satisfy legal, accounting, or reporting requirements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

• Access your personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Withdraw your consent to our use of your personal data (where applicable).
• Request erasure of your personal data (subject to legal retention obligations).

To exercise your rights, please contact us at [email protected].

7. Use of Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly stated.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact: